Metrics for Customer Experience Management

Date Posted: 
6 December 2014 - 8:45pm

By Lynn Hunsaker: 

If you had to choose two words to sum-up what customer experience managers do, you might say "measure progress." Voice-of-the-customer tools and customer engagement efforts are essentially about "taking the temperature" of customers as the complement to, and hopefully, a predictor of the selling company's financial growth. Laws of Metrics This in itself is a clue to the "laws of metrics" (like "laws of physics"): they're not stand-alone figures, but rather, quantifications of a process flow.    

What Stops People From Creating New Possibilities?

Date Posted: 
6 December 2014 - 8:30pm

By Ted Santos: 

In many cases, innovation is the result of questioning reality. Once we believe reality will always be the way it is, we are stuck. The innovator's dilemma is convincing mainstream that a new reality is possible. This article outlines the true cause for why people get stuck in status quo and tactics for introducing new possibilities.

Understanding How To Invest Money

Date Posted: 
5 December 2014 - 10:15am

By Ray Lucia: 

Although, money and investing are very important topics, many people don't understand how to go about them. To help you out, here is what you need to know about investing money: The goal of investing The main goal of investing is to ensure that you have enough assets to give you passive income inform of dividends or interest. In addition to living off the income from your investment, you should also leave something for your loved ones or charitable organizations. If you are well planned, you should be able to pass down your wealth from one generation to the other.

The Importance of Taking Responsibility For Your Actions

Date Posted: 
4 December 2014 - 10:15am

By Susie Craig: 

You are responsible for everything that happens in your life. Everything that's happened to you or went wrong in your life was because of a choice you made or the energy that you were putting out there to the world.

The Role of Expectancy in the Workplace

Date Posted: 
3 December 2014 - 3:15pm

By Bobby J Harris: 

The Expectancy Theory proposed by Victor Vroom in 1964 states that an individual's behaviors or performance of a certain task is directly associated to what the person expects the outcome to be. If an individual has reason to believe that their expectations will be realized, then this will have a positive effect on their behavior and performance.

Team Dynamics in Today's Workplace

Date Posted: 
3 December 2014 - 8:15am

By Sam P C Lawson: 

In order to remain competitive and successful, businesses must realise that well-developed teams are the most effective method for generating new ideas, solving problems, reaching goals and motivating the new workforce. To ensure that team dynamics are optimised, you must first ensure that you understand how to hire effective team players. While the temptation of making a quick 'gut feel' hiring decision is often strong, the investment in taking the time to adequately assess both the person's ability to do the job AND their fit within your organisation culture and team is one worth making.

Building Confidence: Looking At The 3 Levels of Mindfulness

Date Posted: 
1 December 2014 - 6:15pm

By Jan M. Mueller: 

It's time you stopped believing the negative mental chatter going on inside your head and begin to understand that everyone is loveable - especially YOU. That's why I'm writing this today, to help you start to see some of the ways you can really appreciate just how much there is to love about the unique and amazing person you are.

The Story of The Worst Salesman in the World

Date Posted: 
29 November 2014 - 6:15am

By Gower D Talley: 

This is an absolutely true story. I am, however, going to fictionalize it ever so slightly. I have no desire to throw this poor guy under the bus and if I was too explicit as to his product I would potentially identify him. So... with an advance apology to my friends in the insurance industry - I am going to tell the story of "The Worst Salesman in the World" as a semi-fictional insurance sales guy.

Personnel Goals and Business Goals Alignment

Date Posted: 
28 November 2014 - 1:15pm

By Christopher L Watness: 

Aligning personnel goals to the business goals is sometimes no easy task. However, if you follow this simple formula it will make your life as a supervisor or manager a bit easier. It will also make your business relationship with your employees stronger, and also simpler in managing their expectations.

Are You an Introvert? You Can Still Be a Great Networker!

Date Posted: 
26 November 2014 - 8:15am

By Kim Kirmmse Toth: 

One of the best tips I think I can give you is go to a networking event with a purpose in mind. If you enter the room with no purpose it could feel very daunting and you may find yourself just wandering around aimlessly.

6 Ways to Deliver an Effective Speech

Date Posted: 
25 November 2014 - 8:15am

By Carrie Cathey: 

Public speaking releases the jittery nerves built up inside of us as the undivided attention of a large audience rests in our voice and the message delivered. Those words will be heard by hundreds today and spread to thousands tomorrow, carrying a message that could have significant impact on one's life and the future of your public speaking. So take advantage of these 6 ways to deliver an effective speech and be remembered not just as a good speaker, but as a great public speaker.

Your True Source of Confidence

Date Posted: 
23 November 2014 - 8:45am

By Ronald D Ross: 

What makes one person confident and another one insecure? Money makes some people think they are invincible. The idea is, the more money they have the more secure their life is.

7 Daily Habits of the Stunningly Successful

Date Posted: 
22 November 2014 - 7:45am

By Cubie D King: 

People are creatures of habits, and habits once formed are extremely hard to break. Some 30 years ago. I picked up a book that changed my thinking about success forever. The book entitled, How To Make a Habit of Succeeding, by Mack R. Douglas, premised that just as bad habits are formulated, so too are habits of success. To this day, I refer back to this book, over and over, time and again.

What Do Organizations Fear Most?

Date Posted: 
21 November 2014 - 7:15pm

By Ted Santos: 

Certainty and predictability can create an environment of comfort. On the other hand, fluctuations, disturbances & imbalances can disturb an individual or company. Yet, many of the greatest social and technological innovations have come out of uncertainty. Why then do we fear uncertainty so much? This article outlines possibilities beyond the fear of fluctuations, disturbances & imbalances. The article provides a new and empowering way to view some of the things we fear most.

How to Handle Client Complaints: The 7 Do's and Don'ts

Date Posted: 
20 November 2014 - 12:15pm

By Ursula Jorch: 

As a business owner, you will at some point be at the receiving end of a client complaint (and you may have been a client with a complaint yourself).

The question isn't whether you'll get them (you will!) - the question is, how do you choose to handle the complaint, and yourself, in response.