About Us

We are a team of individuals who are passionate researchers, analysts, consultants and practitioners.

We partner with individuals and organizations to build a high-performance culture, align strategic vision with employee behaviour, and empower individuals and teams to deliver exceptional service to their customers.

We help companies gain a competitive advantage in the global economy by increasing the skills of their workforce through education, training, and consulting support.

Our tools and processes make up our service Model: Relationship, Value, and Measurement.  To execute on this Model, We leverage an implementation of long-term value framework structure that includes: Dedicated Client Account Manager; Constant Delivery Team; Consultative Assistance; Client Support and Comprehensive Training and Education.

Our team is highly motivated, energetic and talented bringing years of experience to each training project.  We are a culturally diverse group, whose backgrounds include curriculum design, programming, teaching, training, accounting, talent development, organizational development, sales and marketing and professional speaking.

How we do it.

The widest range of topics. Maxsmith Group offers a wide range of topics and seminars available today for business professionals.

Content that’s relevant, practical and useful. We’re continuously tracking the latest business trends and monitoring employee attitudes to ensure our content is relevant, practical and useful. The changing needs of our customers drive the planning and development of each and every training.

The best trainers. In addition, our training is led by the best trainers–specialists in their fields who are highly engaging public speakers. They truly make learning come alive: Our faculty consistently averages 9 out of 10 on participant exit surveys.

Let us prove it—there’s no risk. Our top-notch training will meet–and surpass–your expectations. Why don’t you give us a try? With our exclusive 100% money-back guarantee, there’s no risk!

Our Core Values

We believe that our success is best reflected through the success of our clients, our trainers, our program participants and all those whom we are able to touch with our services and various programs. Our beliefs and values define what we stand for and determine how we work. The hallmark of our approach comprises of the following values we stand on:

Integrity: We believe, in ourselves, in our clients, and in our competencies. We know what we can do, we say what we know and we do what we say. We believe in doing the right thing just because it is right. That is how we define Maxsmith and each of us here. As Just right.

Ethical business: We choose to be ethical in our business conduct. We believe that knowledge is a pure form of giving and sharing. This purity is what constitutes our ethics. We are pure and ethical in our thoughts, words, and deeds. Never compromising on these qualities.

Commitment: We are committed to performance, accepting no excuses for failures and believing in delivering just great results. We are also committed to quality and service at each level of our interaction with the client to ensure client success, which is our ultimate goal.

Relationship: We allow relationships to drive our business and do not allow the business to drive our relationships. We believe that this value of ours defines our efforts to work for ‘your’ success and the thus the success of all interventions taken on the path to make ‘You Successful’.


  • The training was very informative and I gained a lot of insights from it. The facilitator was awesome and she has inspired me to be a better person, both in my personal life and professionally.

    Anne Gathura, College of Insurance

  • It was a refreshing moment to listen and share experiences in handling clients of all sorts. The training made me feel more prepared to serve.

    Esther Mwangi, Institute of Certified Public Accountants of Kenya (ICPAK)

  • Maxsmith has facilitators that ably demonstrate the importance of effective customer service delivery standards vis-à-vis the ever changing work and environment that we are operating as office administrators. Quite recommended for many NGO administration staff. KEEP IT UP.

    Lily Munyanya, Oxfam

  • I recommend this training to all managers working at Kenya Ports Authority. God Bless You.

    Samuel K. Toroitich, Kenya Ports Authority

  • This was very informative and Educative. It was very fun and the facilitator was on point and knew her work so well. I would urge Administrators to undertake this course as it will change their attitude and will make them understand their positions better. I loved it all.

    Florence Muthoni Muroki, College of Insurance